Why Salesforce Tutorial Is So Important?

If you want to be successful in business these days, you just have to pay attention to your customers because their voice and their opinion about certain services have become extremely important. In fact, we can say that customer experience is the key element for achieving long-term results. You can have the best product on the planet, but if people think that your service is poor, you will definitely have big problems to retain old customers and get new ones. Of course, there are many ways of how you can improve this aspect and direct your business on right path, but the communication and interaction are the most important here. This is why you should consider Salesforce tutorial – the ultimate solution for all your “customer service” issues.

Few Basic Features of Salesforce Tutorial

As you already know, there are many things you should take into consideration when it comes to salesforce tutorial.  This platform is complex and allows you to adjust it to your specific business needs and plans. This is why you should start form the basic things first and see what options you have and which one would be best for your business. But to make that happen, you will have to go over a good tutorial first and one of these can be found at Rainforce by WalkMe.

Among many great options and features in Salesforce tutorial, one is particularly useful and easy to use. The option we talk about is Live Agent.

When you run this option, you will see it is very similar to ordinary live chat we usually use every day. However, it offers much more. Besides interaction and communication in real time, this option can allows you to understand your clients better, which is crucial in providing quality service. As we said, if you manage to respond to specific needs of your clients, you will be ahead of your competition.

So, what’s it all about Live Agent and why it has special place in almost every Salesforce tutorial? First of all, it is a great way to understand your customer and get a bigger picture about his wishes and needs. And the best part about it is that you can do all this with just a few clicks. The only thing you have to do is to connect it with the customer’s profile. In this way, you will get full insight in customer’s business profile, which is something that represents golden mine for every experience manager.

Besides all this, you can use so- called Sneak Peek option. The main purpose of this great feature is that it allows instant reply, if there is need for this, of course. Moreover, if you don’t have time to communicate with your customers, you can use Quick Text option and send them instant (generic) messages. 

However, Salesforce tutorial is not designed only for interaction with your customers and providing best service. This platform can be used within a company. Mentioned Live agent option is unmatched when it comes to education and live training of the company stuff.

As you can see, there are many great things you can achieve with this platform, but you just have to learn to use it properly and adjust it to your business. 


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